Frequently Asked Questions
Everything you need to know about finding your perfect fit and shopping with NYDJ.
What is the 'Lift Tuck® Technology' and how does it work?
Our exclusive Lift Tuck® Technology works from within to make you look and feel one size smaller. A proprietary slimming panel with a patented criss-cross design flattens in the front, while a special construction provides a flattering lift in the back.
How do I find my correct size in NYDJ jeans?
Due to our innovative Lift Tuck® Technology, we recommend sizing down one size from what you normally wear in other brands to ensure the perfect, slimming fit.
What is your return policy for online orders?
We offer a 30-day return policy for all unworn, unwashed items with original tags attached. Returns are easy to process through our online portal, and a flat-rate shipping fee will be deducted from your refund.
How long will it take for my order to arrive?
Standard shipping typically takes 5-7 business days within the continental United States. Expedited shipping options are available at checkout if you need your denim sooner.
Do you offer international shipping?
Currently, we ship to the United States, Canada, and select international territories. Please visit our shipping page for a full list of supported countries and associated customs fees.
How should I care for my NYDJ denim to ensure longevity?
To maintain the fit and color of your jeans, we recommend machine washing in cold water with like colors and line drying. Avoid using bleach or fabric softeners, as they can break down the elastic fibers.